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Channel: Sabina Idler – The latest Voice of Customer and CX trends | Usabilla Blog
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How To Integrate Waiting Time Into Your User Experience

People don’t like to wait. This is true in any situation you can think of. Be it in the line for the checkout, when counting down the days before a special event, or when loading a website – waiting...

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Usabilla Exchange – The Community is Alive

Usabilla is a big advocate of shared knowledge. That is why we put a lot of effort into our blog: so we can share case studies, UX cases, and other UX insights with you. It’s why we love discussing new...

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Emerce eDay – Getting Usabilla out into the Wild

It’s been a crazy couple of months here at Usabilla! The expansion of our team, a new office, and with the first edition of Usabilla Exchange being a great success – we felt it was time to get Usabilla...

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5 Critical Aspects Of Your User Experience

The user experience. Everyone talks about it. Finally. It’s a joy watching the field grow and getting recognized. People are beginning to realize that there is more to online success than having a...

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Contact Pages – Good vs Bad

A thought-through contact section or page is critical to the success of your website. Why? Simply because visitors – be it your current or potential clients – will more than likely want to contact you...

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The Effect of Human Faces in Web Design

Human faces are very powerful. User Experience designer Aarron Walter describes in his book Designing for Emotion why we appreciate human faces so much. He explains that we are constantly exploring the...

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Case Study: WE Fashion improve all round customer experience with Usabilla...

“We get very diverse feedback – from compliments and suggestions, to complaints and checkout issues. The tool helps us to quickly act on negative user experiences and optimize our website to match our...

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Case study: Autotrack uses Usabilla Live to connect with customers

“I can easily recommend Usabilla to anyone who’s looking for a versatile way to collect user friendly feedback. Usabilla is in fact much more than collecting feedback – we are yet exploring new ways to...

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6 Ways to Improve the UX of Your Email Unsubscribe Page

Lately, email is stigmatized as too ‘loud’ and one-sided – therefore not suitable anymore for the interactivity of the modern web. New means of mass communication – such as social media and community...

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Case Study: With Usabilla Live, Menzis gains targeted insights into their...

“The simplicity and intuitive design of Usabilla Live makes it very easy to use. This allows us to integrate Usabilla into the daily workflow of our organization – something we couldn’t manage before...

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